LAST UPDATED: FEBRUARY 1, 2023
YOUR INFORMATION AND PLATFORM CONTENT
You represent that all of the information, data and other materials you post, upload, share, store, or otherwise provide through this Platform or to AisleGo through any other means (“User Submissions”) are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided, as appropriate. Some features that may be available on this Platform require registration. By registering, you agree to provide true, accurate, current and complete information about yourself or your business.
USE OF PLATFORM
REGISTRATION ON THE PLATFORM.
You may receive a password in connection with your use of this Platform. You will be responsible to maintain the confidentiality of your password and account and will be solely responsible for all activities that occur under your password and account. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your login credentials, please notify AisleGo immediately. AisleGo may assume that any communications we receive from your email or other address, or communications that are associated with your login credentials or your account on this Platform, have been made by you unless we receive notice indicating otherwise.
RoostrPoint Value (RPV) is a point system structure to establish each Vendor’s ranking in their market and category search results. In order to earn RPV, the Vendor may engage in the following:
(i) Purchase RPV tokens through the vendor marketplace labeled RoostrPoints. These RPV tokens will enable the Vendor to temporarily increase their ranking for the Platform; however, the RPV tokens shall have an expiration time frame, or
(ii) Organically earn RPV points by staying active on the Platform and encouraging customer engagement as follows: (x) signing up and completing their vendor profile; (y) completing a booking/transaction; and (z) receiving a positive customer review, or such other criteria established by the Company.
By submitting and/or posting User Submissions to the Platform, you automatically grant to AisleGo a worldwide, royalty-free, perpetual, irrevocable, non-exclusive and fully assignable and sublicensable right to use, reproduce, modify, adapt, publish, edit, translate, distribute, perform, create derivative work of and display such User Submissions alone, or as a part of other works in any form, media, or technology, whether now known or hereafter developed. Any Content you transmit or post may be used by AisleGo or licensed to others by AisleGo for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting.
This License grants AisleGo the ability to use your User Submissions to create, promote and market your Vendor listing on AisleGo’s Platform (including, but not limited to, its real weddings, wedding vendor experiences, and expert advice platforms), as well as to provide other related products and/or services through the Platform (including, but not limited to, any matching or networking services, through which we connect you with other AisleGo users or otherwise facilitate communications between you and them). For the same purposes, AisleGo may reproduce, modify, adapt, publish, edit, distribute, perform, link to, create derivative work of and publicly display such User Submissions along with, or as a part of, other works in any form, media, or technology, whether now known or hereafter developed. Any User Submissions you transmit or post may be used by AisleGo to promote AisleGo’s inspirational content platforms and/or other related products or services, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting.
Vendors may identify certain other Vendors as preferred (“Preferred Vendor”) as part of their User Submissions, including on their Vendor Profiles; provided that Vendors may not link to and publicly display such Preferred Vendors’ Vendor Profile without such Preferred Vendors’ acceptance. Such Preferred Vendor with respect to any given Vendor are referred to as a “Vendor Network.” Additionally, if a couple or other user indicates through the Platform or User Submissions, that it has selected you as a Vendor, then your relationship with this user may be made publicly available or available to others.
Subject to a Vendor’s terms and conditions, if you are a Vendor or if you interact with a Vendor, you acknowledge and agree that: (i) AisleGo does not and will not endorse any Vendor or any such Vendor’s products or services (whether or not we match or connect such Vendor with other AisleGo users, or otherwise facilitate communications between them); (ii) AisleGo is not responsible for assisting Vendors and other AisleGo users in reaching an agreement (which includes agreements between Vendors); (iii) AisleGo is not responsible for assisting Vendors in providing goods and services to other AisleGo users; (iv) while all AisleGo users are required to give us accurate information about themselves, AisleGo cannot and will not verify this information; (v) any transaction a Vendor enters into with another AisleGo user is strictly between such Vendor and the other AisleGo user, and we are not a party to that transaction (whether or not we match or connect such Vendor with such other AisleGo user, or facilitate communications between them, and whether or not we facilitate a Vendor’s creation or management of their respective Vendor Network); (vi) AisleGo makes no guarantees or promises with respect to the success of transactions between Vendors and other AisleGo users (including couples, guests, Vendors, and/or other users); (vii) any dispute an AisleGo user may have with another AisleGo user is between those AisleGo users, and we will not be a party to that dispute; and (viii) no interaction among Vendor, Customer and AisleGo shall be construed as AisleGo’s endorsement or recommendation of a Vendor.
Vendors are solely responsible for compliance with all applicable Regulations or other taxes and payments which may be applicable to their respective products or services. If you are a Vendor, you agree that you are solely responsible for your products and services and agree to indemnify, defend and hold harmless AisleGo from any claims, suits, losses, damages, costs and expenses (including reasonable attorneys’ fees) relating to or arising from your products and services, including any violation of any Regulations, or other taxes and payments which may be applicable to your products and services.
AisleGo offers affiliate services (“Affiliate Services”) for an additional fee. For more information on Affiliate Services, please visit aislego.co/affiliate.
At AisleGo, we help users to research and connect with agents and suppliers to plan and book travel experiences and related support services (“Experiences”); however, we are not a travel agent or a supplier of travel experiences, and we do not provide such experiences ourselves. If you purchase an Experience through AisleGo, you will be purchasing a hotel, tour, ticket or other service through a third-party travel agent or directly from the third-party supplier.
LINKS FROM THE PLATFORM
The Platform may contain links to other sites and resources provided by third parties. These links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. We encourage you to read the terms and privacy statements of all such websites, as their policies may be materially different from ours.
The owner of the Platform is based in the State of New Jersey in the United States. We provide this Platform for use only by persons located in the United States. We make no claims that the Platform or any of its content is accessible or appropriate outside of the United States. Access to the Platform may not be legal by certain persons or in certain countries. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
AisleGo prohibits discrimination by Vendors or licensors against couples, guests, visitors, users, or any other party (“Protected Class”) on the basis of race, ethnicity, color, religion, sex, national origin, ancestry, physical characteristic, disability, marital status, family status or composition, pregnancy status, sexual orientation, gender identity, gender expression, political affiliation, veteran or citizenship status, age, or any other characteristic protected under applicable federal, regional, state, or local law (“Protected Characteristic”). Such discrimination includes, but is not limited to, doing any of the following: refusing to provide goods or services to, or accept goods or services from, a member of any Protected Class on the basis of a Protected Characteristic; submitting discriminatory content on the Platform; imposing any different terms or conditions upon a member of any Protected Class on the basis of a Protected Characteristic; or any other conduct that improperly takes into account any Protected Characteristic. AisleGo will take steps, in its sole discretion, to enforce this policy, up to and including the suspension or removal from the Website of anyone who violates this policy. In addition, Vendors should make every effort to be welcoming to couples of all backgrounds and shall comply with the AisleGo Vendor Pledge. Vendors who, in AisleGo’s belief, demonstrate a pattern of refusing to provide goods or services to couples who are members of a protected class (even while articulating legitimate reasons) undermine the strength of our community and may be suspended or removed in AisleGo’s sole discretion. If you experience discrimination from any couple, guest, Vendor, AisleGo employee, licensor, visitor, or user of the Platform, please contact firstname.lastname@example.org, with the subject “Non-Discrimination Policy”, so we can investigate and take appropriate measures.
NEITHER THE COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR MAINTAINING THE PLATFORM AND/OR ANY CONTENT ON THE PLATFORM SHALL BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, ALL CONTENT ON THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE PLATFORM, THE RESULTS OF THE USE OF SUCH MATERIALS, THE SUITABILITY OF SUCH MATERIALS FOR ANY USER’S NEEDS OR THE LIKELIHOOD THAT THEIR USE WILL MEET ANY USER’S EXPECTATIONS, OR THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR CORRECTION. THE COMPANY LIKEWISE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES THAT YOU WILL EARN ANY MONEY USING THE PLATFORM OR THE COMPANY’S TECHNOLOGY OR SERVICES. YOU ACCEPT ALL RESPONSIBILITY FOR EVALUATING YOUR OWN EARNING POTENTIAL AS WELL AS EXECUTING YOUR OWN BUSINESS AND SERVICES. YOUR EARNING POTENTIAL IS ENTIRELY DEPENDENT ON YOUR OWN PRODUCTS, IDEAS, TECHNIQUES; YOUR EXECUTION OF YOUR BUSINESS PLAN; THE TIME YOU DEVOTE TO THE PROGRAM, IDEAS AND TECHNIQUES OFFERED AND UTILIZED; AS WELL AS YOUR FINANCES, YOUR KNOWLEDGE AND YOUR SKILL. SINCE THESE FACTORS DIFFER AMONG ALL INDIVIDUALS, THE COMPANY CANNOT AND DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES REGARDING YOUR SUCCESS OR INCOME LEVEL. THE COMPANY DOES NOT WARRANT THAT USE OF THE MATERIALS WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS PLATFORM, THE CONTENT, AND/OR THE MATERIALS AVAILABLE ON THIS PLATFORM ARE FREE FROM BUGS OR VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY FOR THE COST OF ALL NECESSARY REPAIRS OR CORRECTIONS. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY PLATFORM OR THIRD PARTY SERVICE PROVIDER. ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.
While the Company uses reasonable efforts to include accurate and up-to-date information in the Platform, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Platform.
When you register with the Company and/or this Platform, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
If you send comments or suggestions about the Platform to the Company, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.
The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However no system, whether password protected or not, can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Platform. Use of the Platform is completely at your own risk. In the event of a security incident involving unauthorized access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.
LIMITATION OF LIABILITY
THE SUPPLIERS AND PROVIDERS WHOSE PRODUCTS AND SERVICES ARE AVAILABLE ON THE PLATFORM ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF AISLEGO. AISLEGO IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIER OR PROVIDER OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM THE PRODUCTS OR SERVICES THEY PROVIDE. AISLEGO HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
THE INFORMATION, PRODUCTS AND SERVICES PUBLISHED ON THE PLATFORM MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS.
AISLEGO AND ITS RESPECTIVE EMPLOYEES, PARTNERS AND SUPPLIERS MAKE NO GUARANTEE ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. AISLEGO AND ITS RESPECTIVE EMPLOYEES, PARTNERS AND SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THE PLATFORM AT ANY TIME.
You agree to indemnify and hold the Company and each of its directors, officers, employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Platform, (iv) your use of the Platform or any services that the Company may provide via the Platform, and (v) your conduct in connection with the Platform or the services or with other users of the Platform or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company. Nothing herein shall be construed to obligate Company to be liable for the prior, existing or future obligations, liabilities or debts of any other party.
In the event Vendor is selected by Customer through the Platform to provide Services as advertised by Vendor on the Platform, the following shall occur: (i) Company to receive a copy of Vendor’s purchase order with Customer. All payments on bookings should be paid out through our payment processing partner, Stripe. Stripe charges a card processing fee of 2.9% + $.30 per transaction and a $5 fee per ACH transaction depending on the Customer’s chosen method of payment. These fees will be deducted from the amount deposited into the account provided by the Vendor during sign up. These fees are not refundable.
INSTALLMENT PAYMENT/DEPOSIT SCHEDULE
When a Customer on the Platform chooses to pay for Services using installments the deposit amount is determined by how far away the event takes place.
- If the event is booked within 60 days, then 100% of the total order amount is required
- If the event is booked within 61 to 90 days, then 75% of the total order amount is required
- If the event is booked within 91 to 180 days, then 50% of the total order amount is required
- If the event is booked within 181 days or beyond, then 25% of the total order amount is required
After the initial deposit payment is made, the remaining balance will be paid directly to the Vendor in even monthly payments with the last payment being due at least 30 days before the event date.
The checkout pricing is based upon the listed block rate or the price per person (as indicated by “pp”). Block rate pricing is a one time charge for the package and/or service. Per person pricing is based upon the guest count the user provided. This guest count can be modified by selecting the “Wedding Details” link on the checkout screen. Final pricing is predicated on the updated and final guest count provided on the checkout screen and is the minimum guest count for that booking. This guest count number cannot be reduced after booking. NOTE: This does not require the provided amount of guests to show up for that event. This only stipulates the minimum package price for that booking based on the provided guest count. If additional guests are anticipated, above and beyond the guest count on the booking, the buyer should communicate that with the vendor by submitting a Change Request to ensure accommodation consistent with vendor pricing and policies.
CHANGE REQUEST POLICY
Once a booking has been booked and approved, the package details, pricing, guest count, and date cannot be changed through the app. However, if circumstances change with the buyer a change request request can be made through the “Bookings” tab in Account Settings. A change request notifies the vendor of the buyer’s intent to update and/or change the details of the confirmed booking. A change request may or may not be honored for transfer or package detail updates. However, final determination is made at the full discretion of the vendor. In the event of a cancel request, please see PAYMENTS SCHEDULE & CANCELLATION POLICY. Vendor will approve or deny any transfer or package detail update change request.
AisleGo has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. If a request for refund is warranted, the user is directed to make any and all refund requests directly to the vendor.
A minimum of 25% initial deposit is required to secure the vendor service and/or package for the event at the time of booking. The remaining balance of the booking will be spread evenly over the remaining months until 30 days before the date of the event, at which time the booking will be paid in full. Payment can be accepted through credit card or ACH payment drafts. All deposits and payments are non-refundable. A change request can be made to request transferring, updating, or cancelling the booking. In case of cancellation request, once approved, all deposits and payments made will be forfeited. Any remaining collections on the balance of the booking will be suspended once cancellation has been approved. In case of transfer request, the request will be sent to the vendor to arbitrate the request and may elect to update the status of the booking after a decision has made to approve or deny the transfer.
Be advised that all cancellation requests must be submitted at least 48 hours prior to the upcoming monthly installment payment. It’s essential to note that any interruption to the installment payment will not occur until the cancellation request has been duly approved. We highly encourage prompt action in requesting cancellations to facilitate a smooth process and avoid any inconveniences.
If payment for a booking is not received the following terms of cancellation will apply. In the unfortunate event of cancellation due to non-payment any payments and deposits previously made will be forfeited. Cancellation due to non-payment will only occur after all reasonable attempts to collect the outstanding balance or installment have been exhausted. Initially, the status of the invoice will change from “Approved” to “Cancellation Pending,” and ultimately to “Cancelled” if the outstanding payment is not resolved. A notice of cancellation will be sent to the email address provided in the invoice indicating failed attempts to collect payment. AisleGo will make a maximum of three payment collection attempts which will be made within 16 days of the initial failed payment. After these attempts, if the payment remains unresolved, the booking will be moved to the “Cancelled” status. All cancellations are final unless booking rehabilitation is approved.
In the rare event that a booking is cancelled, there is an opportunity for the customer to attempt a booking rehabilitation. To initiate this process, a written request must be sent via email to email@example.com. This email will be forwarded to the vendor for final adjudication. If the request for rehabilitation is approved a 25% rehabilitation fee payable to AisleGo will be added to the invoice which includes the remaining balance of the previously cancelled booking. Only after full payment has been posted and received the cancellation will be revoked and the status of the booking will be changed to “Paid in Full.” It is important to note that rehabilitation requests are not considered final until the vendor has provided written approval and final payment has posted and been accepted.
This agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without giving effect to any principles of conflicts of law. You further submit to the exclusive jurisdiction of the state and federal courts sitting in New Jersey. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
YOUR COMMENTS AND CONCERNS
This Platform is operated by EventRoostr, Inc d/b/a AisleGo, located at 80 West MY Lane Morrisville, Pennsylvania 19067.
All other feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to: firstname.lastname@example.org.